Filed Unihub company, the industry's first reaction is: the securities industry, network services, "boss"! Indeed, Unihub be stopped in the securities industry, feet, taken root, especially in southern China, Unihub Tang, general manager of Air China, Shenzhen branch, said: "Shenzhen brokers have done for us to do." Unihub that have a profound industry influence, "followed by something like that," and to carry out the call center business is a matter of course.
I first met Deng route, he was pleased to exchange business cards to reporters, said: "What do you do call center part of? Nice! I was going to talk about what our call center." Late last year, Unihub Xiao Yuan, Vice President mentioned to do call center business. As the press has used the company's veterans, "the wind, little rain," the rhetoric, it did not regard it as one thing to children. Did not think, just a few months time, Unihub call center business has been budding.
Applications using industry influence to promote
Securities trading companies to achieve business focus, first of all to achieve the data "big focus", which enables network service providers access to a lot of opportunities. However, the service providers in the past for the broker's data center services are mostly hosting, security, VPN and other network infrastructure services, and sources of data for brokerages and data collection, did not take it seriously. In fact, if you do not start from the data source of data focused on the effective management and follow-up data center services can not be achieved, because the data is difficult to produce value-added. Hang Deng said: "The call center services is to help brokers and other enterprises to achieve efficient data acquisition and processing." Obviously, Unihub has extended its data services to the forefront - the data source.
Hang Deng gave an example: A broker who Guangzhou hurriedly went to Shenzhen, you want to build call center, and wish to apply Te Fuhao. But when his colleagues examined the call center after a round of lobbying, but not anxious. Because he felt that the existing call center operations for the brokerage did not improve much effect.
Shows that China's securities firms on the understanding and application of call center is still immature. While many large brokerages built call centers, and to the end of the securities business of call center Zong Da Dao has more than 500 seats; but these call centers have not been real use of them all, only simple business consultation, Ji.
Unihub call center business is divided into three parts: outsourcing, integration and operations management. Unihub will partner to transform a call center, forming a 300-seat call center outsourcing, primarily to the small brokerage firms. Integration services and operations management services primarily for the needs of those who are self-built large customers, particularly in the integration of services, Unihub greater efforts to push forward this year.
Two advantages to build international operations
Unsatisfactory application of our call center, so Unihub desire to be innovative in this field. Hang Deng said: "Unihub to do with the level of international call center operations." Unihub understand international, there are three main criteria: the ability to bring business benefits directly or indirectly, to assess the professional quality of service requirements of internal management compliance. It is understood that the integration of the domestic call center to do business and service providers in general has not yet reached this level, Unihub this was why there were so much confidence?
According to Deng flight analysis, Unihub has two advantages:
First, Unihub owns the distribution network structure. Unihub access to the network services market from the beginning, we built a national network system, from basic services to video conferencing IDC, CDN, call center operation services are based on the multi-node national network. From the second quarter of this year, Unihub network node in the original Beijing, Shanghai, Wuhan, Shenzhen and other cities on the basis of 4 new Kunshan, Hangzhou, Hefei, Dongguan, Guangzhou, Changsha and Shenyang and seven cities. This structure coincides with a national brokerage business department of the business model more consistent, which is regional integration and service providers are difficult to achieve.
Unihub The second advantage is that the company is joining hands with telecom. PCCW call center operations that the older, experienced, service quality assessment in Hong Kong won the gold medal honors and ranked first in the region. Therefore, under the guidance of PCCW, Unihub directly to its successful management experience to their call center operations.
The increasingly competitive securities industry, business consulting and simple offer brokerage services have been far from satisfied the needs of call centers to provide investment portfolio should have such deep-level business information and new product sales capacity. Therefore, if you want to promote a level of call center services, whether in the network transmission and data management, or in the operating concept and create a culture of respect, have much to do, Unihub those who do come from behind.
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